Booking terms

These terms explain how a booking request works on the Nehnuteľnosti Turiec website, when a booking is valid and what applies during your stay.

1. Who is who

The website is run by SynticNet s. r. o., A. Pietra 10645/17, 036 01 Martin, Slovakia, Company ID 47 675 641, registered in the Commercial Register of Žilina District Court, section Sro, file 74851/L. The company is not a VAT payer. Contact: podklucom@gmail.com, +421 944 521 534.

The accommodation provider for TerraHut Martinky is SynticNet s. r. o. The accommodation provider at Ranch Paradise (Garden House, Apartmán Ranch and Vejda Veverka) is Zuzana Ciranová. You enter into the accommodation contract with the provider. The guest is the person who sent the request and the people who travel with them.

2. How a booking comes about

1. You choose a place, dates and the number of guests on the website and send a request.
2. The request is not binding. You receive an email with a summary and we check the dates.
3. We send you a confirmation with the final price, the deposit, payment details and the terms of the stay.
4. The booking is valid once you have paid a deposit of 50% of the price of the stay by the deadline stated in the confirmation. Until then, the dates may be offered to other guests.

The calendar on the website is a first check of availability. Only the confirmation makes the dates certain.

3. Price and payment

Prices on the website are in euros per night for the stated capacity. For some places we send the price in reply to your request. The final price of the stay, including any extra services and local tax, is stated in your booking confirmation.

You don’t pay on the website and you don’t enter payment details on it. You pay a deposit of 50% of the price of the stay in advance. We state the payment method and the deadline for the rest in the confirmation.

Extra services, such as the sauna or a transfer, need to be arranged in advance. Prices shown with the accommodation are indicative and we confirm them in our reply.

4. Cancelling and changing a stay

You can cancel your booking free of charge up to 3 days before the day of arrival, and we refund the deposit you paid. If you cancel later or don’t arrive, the deposit is not refunded. Please tell us about any change or cancellation by email as soon as possible.

Under consumer protection law, a consumer has no right to withdraw from an accommodation contract with specific agreed dates without giving a reason. The cancellation terms above therefore apply.

If the accommodation provider cannot provide the stay, they will tell you without delay and offer alternative dates or refund the amount paid.

5. Arrival, stay and departure

We send arrival and departure times and travel instructions in your booking confirmation. On arrival you may be asked to sign a handover report and to give the details the accommodation provider needs for the mandatory guest register.

Please follow the house rules during your stay. The number of guests must not exceed the number stated in the confirmation. Pets need to be agreed in advance.

The guest is responsible for any damage they or the people travelling with them cause during the stay. Please report any damage without undue delay.

6. Complaints and disputes

If you have a problem with your stay, tell us right away on site so that it can be sorted out. You can also send a complaint to podklucom@gmail.com. We will deal with it within the statutory period.

If you disagree with the outcome, a consumer has the right to turn to an alternative dispute resolution body, for example the Slovak Trade Inspection (www.soi.sk).

7. Personal data

How we process your data is explained in our Privacy policy.

8. Final provisions

These terms are governed by the law of the Slovak Republic. The version of the terms published at the time you send your request applies to your booking. If the booking confirmation differs from these terms, the confirmation prevails.